Help Center

FAQ

Ordering

How do you process the orders?

How do I cancel my order?

What if I typed in the wrong information?

What payment method do you accept?

How secure is my payment information?

Shipping

How long is the shipping?

How much is shipping fee?

I ordered 2 (or more items) but I have only received one?

Will I have a tracking number?

I have not received an order confirmation?

Return Policy

Am I eligible for returns?

Am I eligible to get refund?

How long can the refund be processed?

How do i request for exchange/refund?

Do I pay the return shipping cost?

What are the issues that cannot be compensated with refund?

Reference Transactions

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